Seria Bet Privacy Policy — How Safe Is Your Data with Us

1 Introduction & Scope of This Policy

Seria takes your privacy seriously. This Privacy Policy explains what personal information Seria collects, how it is used, and how it is kept secure. This policy applies to Seria's website (seria.bet), mobile app, and all related services.

By creating an account on Seria or beginning to use the platform, you agree to this Privacy Policy. This policy should be read alongside Seria's Terms & Conditionsshould be read in conjunction with.

2 What Data Does Seria Collect?

Seria collects several types of information. The full breakdown is listed below:

3 How We Collect Information

Seria collects information in several ways. Three main methods are used:

• Directly from you: You provide information directly when filling out the registration form, submitting KYC documents, contacting customer support, or making payments.
• Automatically: When you use Seria, technical and usage data is collected through cookies, log files, and other tracking technologies.
• From Third Parties: Limited information may be received from payment service providers or identity verification agencies.

Seria never collects additional information without your consent. You have the right to withhold any data you are not comfortable sharing, though in some cases this may limit your access to certain services.

4 Purpose of Data Use

Seria uses your information solely for the following purposes:

• Creating, managing, and verifying accounts.
• Processing bets, payments, and other services.
• Preventing fraud, money laundering, and other illegal activities.
• Betting behavior is monitored to ensure responsible gaming.
• Providing customer support and resolving issues.
• Platform improvement and delivering a personalised experience.
• Fulfilling legal obligations.
• Sending relevant promotional information where you have given consent.

5 Data Retention & Periods

Seria does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account information: Up to 5 years while the account is active and after closure, as required by law.
• Transaction Information: Retained for up to 7 years in compliance with financial regulations.
• Cookies Data: Session cookies are deleted when the browser is closed. Persistent cookies typically expire after 1 year.
• Support Contact: Up to 2 years after the issue is resolved.

Once the retention period expires, data is securely deleted or anonymized.

6 Sharing Information with Third Parties

Seria shares your information with third parties only in specific circumstances:

• Payment Service Providers: Necessary information is shared to process Mobile Pay, Nagad, or Rocket transactions.
• Identity verification providers: Specific identity information is verified as part of the KYC process.
• Law enforcement agencies: Information may be disclosed when required by legal order or investigation.
• Technology service providers: Limited data may be shared with technology partners who operate Seria's platform — they are held to the same privacy standards.

Your data is never shared for any other purpose without your consent. Seria will never sell or rent your information.

7 Cookies & Tracking Technologies

Seria uses cookies to ensure the platform functions correctly and to deliver a better experience. Types of cookies and their purposes:

You can manage cookies through your browser settings. However, disabling essential cookies may prevent Seria from functioning properly.

8 Your Data Rights

Seria grants you the following rights over your personal data:

To exercise any of these rights, email support@seria.bet. Seria will respond within 30 days.

9 Seria's Technical Measures for Data Protection

Seria has implemented industry-standard technical and organizational measures to protect your data:

• All data transmissions are secured with 256-bit TLS/SSL encryption.
• Sensitive information such as passwords is never stored in plain text — only encrypted hashes are stored.
• Database access is strictly controlled — only authorised personnel can access specific data.
• Regular security audits and penetration testing are conducted.
• Data centres are protected by both physical and digital security measures.
• In the event of a data breach, the relevant authorities and affected users will be notified within 72 hours.

10 Privacy of Minors

Seria's services are intended solely for individuals aged 18 and above. Seria does not knowingly collect personal information from minors.

If a parent or legal guardian discovers that their minor child has created an account on Seria, please contact us immediately at support@seria.bet. Seria will close the account and permanently delete all associated data.

11 Privacy Policy Updates

Seria may update this Privacy Policy from time to time. When changes are made:

• You will be notified by email or platform notification at least 30 days before any significant changes take effect.
• The date of the latest update will always be displayed at the top of this page.
• Continuing to use Seria after any changes take effect will be considered acceptance of the updated policy.

12 Contact & Privacy Complaints

For any privacy-related questions, complaints, or requests to exercise your rights:

• Email: support@seria.bet
• Subject: "Privacy Request"
• Live Chat: chat icon at the bottom-right corner of the platform
• Response time: up to 30 business days

If your concern cannot be resolved with Seria directly, you have the right to file a complaint with an international data protection authority.