Seria Bet Terms & Conditions — Please Read Before Using

1 General Information & Introduction

Seria is an internationally licensed online betting and gaming platform. The terms and conditions set out below apply to the use of seria's website, mobile app, and all other digital services.

By creating an account or using the Seria platform, you are deemed to have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please refrain from using Seria.

2 Eligibility & Age Requirements

To use Seria's services, you must meet the following eligibility requirements:

• You must be at least 18 years old. Seria strictly does not allow minors to open accounts or participate in betting under any circumstances.
• You are of sound mind and capable of making decisions independently.
• You must use your own payment methods for all transactions — using another person's account or card is strictly prohibited.
• Online betting is legal in the country or region where you reside.

3 Account Registration & Management

You must provide accurate and complete personal information when creating an account on Seria. Registering with false or incorrect information is a violation of these Terms & Conditions and may result in account closure.

• Each person may hold only one account. If multiple accounts are found, all of them will be closed.
• Your account login credentials (username and password) must be kept strictly confidential and must not be shared with anyone.
• For account verification (KYC), Seria may request a National ID or passport, proof of address, and verification of your payment method.
• Withdrawals may be placed on hold until verification is complete.

If you suspect or become aware of any unauthorized access to your account, notify seria's support team immediately.

4 Deposit & Withdrawal Policy

Seria supports transactions via Bangladesh's leading mobile banking services — Mobile Pay, Nagad, and Rocket. Please keep the following in mind when making transactions:

• Deposits are usually credited to your account instantly. If there is a delay for any reason, please contact support.
• Withdrawals are typically processed within 1 to 3 business days. Delays may occur if verification has not been completed.
• Only payment methods registered in your own name are accepted. Third-party payments are not permitted.
• In the case of suspicious transactions, Seria reserves the right to hold funds until verification is complete.
• Any transactions linked to money laundering or other financial crimes will be reported to the relevant authorities.

5 Betting Rules

The following rules apply when placing bets on Seria:

• Once confirmed, a bet cannot be changed or cancelled — except in the case of a technical error.
• Odds are subject to change at any time. The odds applicable at the time a bet is confirmed will be the ones that apply.
• Seria reserves the right to void any bet placed at clearly erroneous odds. In such cases, the stake will be refunded.
• If a match or event is cancelled, the related bet will be voided and your stake will be refunded.
• Delayed bets in live betting may not be accepted — if the score changes within the server verification window.
• Seria may void any bet that violates applicable law or Seria's policies.

6 Bonuses & Promotions

Seria offers bonuses and promotional offers from time to time. The following terms apply to the use of these offers:

• Each bonus has its own wagering requirements. You must place a specified number of bets before bonus funds can be withdrawn.
• Each user may participate in any single promotion only once.
• If Seria detects a clear attempt to abuse bonuses (bonus hunting), it may void the bonus and suspend the account.
• Seria reserves the right to modify, suspend, or cancel any bonus program at any time.
• Detailed terms for each bonus are listed separately on the individual offer page.

7 Prohibited Activities

The following activities are strictly prohibited on Seria. Violations may result in account termination and forfeiture of any remaining balance:

• Placing bets linked to match-fixing or sports corruption.
• Creating multiple accounts or using another person's account.
• Placing bets using software, bots, or any automated method.
• Deliberately exploiting technical errors or vulnerabilities in the platform.
• Using Seria for money laundering or any other illegal financial activity.
• Threatening, harassing, or defrauding another user.

8 Account Suspension & Closure Policy

Seria reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Violation of any provision of these Terms & Conditions.
• If identity verification has not been completed or evidence of false information is found.
• Evidence of suspicious betting activity or abuse of the platform.
• Evidence of involvement in illegal activities.

Users may also request account closure at any time. All valid outstanding balances will be settled before the account is closed.

9 Collection & Protection of Personal Data

Personal data is collected and processed in accordance with seria's Privacy Policy. Key points:

• Your personal information is used to provide our services, verify your identity, and meet legal obligations.
• Information is shared with third parties only where required by law, for payment processing, or for fraud prevention purposes.
• You have the right to access, correct, and — in certain circumstances — request the deletion of your personal data.

For more details, visit our Privacy Policy View Page.

10 Responsible Gaming Policy

Seria believes betting should be a source of entertainment — not financial hardship. Our commitment to responsible gaming includes:

• Every account comes with free access to deposit limits, betting budgets, and self-exclusion tools.
• Once self-exclusion is activated, the account cannot be reactivated before the designated period has ended.
• If signs of problem gambling are identified, the Seria support team may reach out to you.
• For more details, visit our Responsible Play View Page.

11 Dispute Resolution Process

If you have a dispute regarding a bet outcome or transaction, please contact seria's customer support first. We aim to provide an initial response within 72 hours.

• Dispute claims must be submitted within 30 days of the relevant incident.
• If you are not satisfied with Seria's decision, you have the option to file a complaint with an international gaming commission.
• The relevant account or funds may be temporarily frozen while a dispute is ongoing.

12 Limitation of Liability

Seria is not liable for:

• If a bet is not completed due to loss of internet connection or a server issue.
• Losses resulting from inaccurate data provided by a third-party sports data provider.
• Account credentials are compromised due to the user's own negligence.
• Temporary service disruptions caused by unexpected technical issues.

That said, Seria always strives to maintain reliable service and resolve any issues promptly.

13 Applicable Law & Jurisdiction

These Terms & Conditions have been drawn up in accordance with international gaming law. Seria complies with the regulations of its international licensing authority.

In the event of a legal dispute, the jurisdiction of seria's licensing authority shall apply. Where any conflict arises with local law, local law shall take precedence.

14 Policy on Changes to Terms

Seria reserves the right to amend these Terms & Conditions at any time. When changes are made:

• For significant changes, users will be notified at least 7 days in advance via email or an in-platform notification.
• Continued use of seria after any changes have been made will be deemed acceptance of the updated Terms & Conditions.
• The date of the latest update will always be displayed at the top of this page.

15 Contact & Support

If you have any questions about these Terms & Conditions or need assistance, please get in touch with us:

• Email: support@seria.bet
• Live Chat: Chat button at the bottom-right corner of the platform
• Support Hours: 24 hours a day, 7 days a week

Our support team is always ready to assist you in Bangla.